I’ve made many other mistakes and miscalculations—
more of them than I’d care to remember on days when I’m
wearing a tight collar. There
aren’t any 1.000 batters. If
there were, baseball wouldn’t be much of a game—and if
businessmen always made the right decisions, business
wouldn’t be business, would it?
The point I’m driving at is that the successful
businessman is the one who makes the right choice
between the possible and the impossible more often than
not. The seasoned businessman does not arrive at such
decisions by haphazard guesswork. Nor does he decide one
way or another because he has a hunch or a clairvoyant
premonition. A great deal of careful thought and
consideration goes into resolving the problem of the
possible versus the impossible.
No, there aren’t any inflexible rules or money-back-guar-
anteed formulae for determining whether something is fea-
sible or not. If there were, the question would never come
up. However, there
is
an ordered, logical method by which
any given business situation can be studied and weighed—
and by the use of which the risk of error is greatly reduced.
Confronted by the perverse imp of the impossible, the
veteran businessman organizes his thinking and examines
all aspects of the situation with meticulous objectivity. He
does this by asking himself a
series of questions, the most
important of which follow:
What—precisely and in detail—is the situation, proposi-
tion or issue under consideration?
What is at stake—what are the costs, what are the mini-
mum and maximum the company stands to gain and lose?
Are there any precedents and, if so, can they be con-
sidered valid and applicable in this instance?
What do other parties—buyers or sellers, brokers, com-
petitors, customers, etc.—stand to gain or lose either way?
What are the
known
obstacles and difficulties the com-
pany faces if it goes ahead—and precisely how can they be
overcome?
What other difficulties are likely to arise—and if they
do, what resources are available and what steps may be
taken to cope with them?
Are
all
the facts known—could there be any additional,
hidden pitfalls?
How long will it take to accomplish the objectives or
goals in question if it is decided to proceed?
Would the company stand to gain more by devoting
equal time and effort to something else?
Are the personnel who would be responsible for handling
the matter fully qualified and dependable?
Once he has the answers to these questions, the
businessman weighs them in the balance to determine
whether the undertaking is possible or impossible. If the
scales tip heavily in one direction or another, his choice is
not hard to make. If, on the
other hand, the plus and minus
factors tend to balance, then he must use his judgment,
sense of proportion— and even his business intuition—to
decide.
The veteran businessman mentally goes through this
check list of questions automatically whenever there are
any doubts about the practicality of a business situation.
The young executive or beginner in business would do well
under such circumstances to sit
down with pencil and paper
and actually list the questions and his debit-and-credit
answers to them. The tyro is likely to obtain a clear—and
sometimes entirely new and different—view of the problem
confronting him if he sees the pro and con arguments and
the various pertinent factors sp
elled out in black and white.
He’ll thus have before him a detailed inventory of the
advantages and disadvantages, the potential rewards and
potential dangers of all the elements forming the complete
design.
Examining the over-all picture, the novice is very liable
to see angles and aspects, fl
aws and strengths, expedients
and alternatives, and potentials and pitfalls, which had
previously eluded him or which he hadn’t given much
thought to before. Once it’s all in front of him, he is like a
chess player who studies his own pieces and those of his
opponent on the board, then g
oes on to plan his tactics and
strategy and anticipates the opponent’s countermoves.
The chess analogy may well be carried further. Like the
chess player, the executive or businessman can foresee
which moves will “take pieces” from his opponent and
which will cause him to “lose pieces” of his own. He’ll be
able to make a reasonable guess as to whether a certain
gambit or attack will confer an advantage on him or his
opponent. But, be this as it may, eventually he must make
his decision. Is the situat
ion possible—or impossible?
Should he play, forfeit, or resign the game?
In business, as in chess, the final choice always and
inevitably depends on the most important of all factors in
any situation—the judgment of the individual concerned.
Possible—or impossible? When yo
u are in business, it’s
up to
you
to decide.